To - many entries originated as threads here (and many entries point back there). If you don't find something here that is the best place to look / discuss it.

To ChrisK15 for his Droid Ultra FAQ - provided the base of entries


If you see something wrong/missing, please, FIX IT! :)

Make an account (upper right corner of page)

Click the edit link next to a section header (the main page simply includes the sectional pages)

Physical edit

Hardware edit

Audio/Video edit

Verizon edit

Android edit

How do I do [X]?

Try long pressing something. You can long press the home and search keys, the desktop, and many things within programs for additional options.

I can't use data even though I'm connected to my WPA(2) encrypted router

Try setting the encryption method (on the phone and router) to TKIP instead of AES.

Why can't I create a contact/direct message/direct call shortcut for a non-google contact?

When you are prompted to select a contact, start typing on the *physical* keyboard. This will search all of your contacts with phone numbers.

Why is my screen jumpy and inaccurate?

Try unplugging from the usb cable. Make sure you are using a genuine USB cable for the Droid.

How do I save a picture message?

Long press the picture.

Why can't I have more than 3 home screens?

Try aHome or openHome

Why won't the screen come back at the end of a call (sporadic)?

There is a sensor near the top of the phone that tries to measure the distance away from your face. When it gets far away the phone turns the backlight on. Try holding the sensor closer to your face during a call. If all else fails use the power button or physical keyboard to wake up the phone.
The problem seems to be worse in bright sunlight.

What is a factory reset?

Restores the flash memory on the phone (not SD Card) to the state it was when it shipped from the factory. This is useful to try if your phone is going bonkers. It WILL ERASE ALL LOCAL SETTINGS. But, since your contacts are all in the cloud, you will just have to setup your accounts again. Also, the market will remember what apps you've downloaded and let you download them again free.

How do I perform a factory reset?

Soft - Settings => Privacy => Factory Data Reset
Hard -

  1. Turn off the droid. If you are unable, remove battery and replace after 10 seconds.
  2. Open the physical keyboard and press the X key while pressing and holding the Power Button. The device will turn on, keep holding these two buttons until a yellow triangle appears.
  3. Press the Camera and Volume Up buttons at the same time to get a menu to come up. You may have to press them more then once.
  4. You have now entered Recovery Mode.
  5. Use the Directional Pad on the Physical Keyboard to select the Format option.

Can I cut/copy/paste using the physical keyboard?

Use shift and the d-pad to select text.
Use menu-x/c/v to cut/copy/paste text.

Why won't the home screen rotate to landscape?

Expected behavior is to rotate to landscape when you slide out the keyboard, not simply by turning. This is in no way to imply that landscape rotation on these panels may not be desireable.
There have been reports of the home screen glitching to landscape, especially when pulled from the home dock.

How do I Clear History/Data for a specific program

Go to Settings => Applications => Manage Applications. If you don't see the desired app, hit menu => filter => all. Click your application and then Clear Data button.

How do I forward a SMS/MMS message?

Long press on the message.

What does [X] notification icon mean?

See here

Was there a secret update?

No. The camera bug is linked to cycles of 24.5 days. Nov 17th was the start of a 'working cycle'. An OTA update is slated for Dec 11, just barely before the next 'non-working cycle'. Read more

Why does the home screen lag/jerk?

This is noticeable on all droids. Try killing unnec. services to make the animations as smooth as possible.

Why won't my phone rotate? (non home-screen)

Check to make sure you have automatic rotation enabled in the sound and display settings.

Why does my screen dim randomly?

It's the automatic brightness feature. Turn it off in the sound and display settings under brightness.

How can I see what's been using my battery?

Go to settings, about phone, then battery use.

How do I check for phone updates?

Go to settings, about phone, then system updates.

How do I reboot the Droid?

Hold the power button on top for a couple seconds, then select "power off".

Why won't my apps close completely/how do I kill programs?

Get a task manager from the app store such as TasKiller; the services manager in the Applications page in the settings isn't very useful.

How do I uninstall apps?

Press the menu button, go to settings, applications, manage applications, then select the program from the list and uninstall.

How do I check for updates for my apps?

Go to the Market, then press the menu button, then Downloads. If you have any programs that need updates they'll be at the top of the list.

How do I rename folders?

Click the folder to open it, then long press the gray bar at the top of it.

How do I open voice search?

Long press on the search button on the phone.

How do I remove widgets and icons?

Long press it, then move to the app tray button which will then have a trash can icon on it.

How do I set my wallpaper?

From home screen, hit menu => wallpaper. Select Pictures for personal (SD Card) images.

What size should my backgrounds be if I don't want to crop it on the phone?


Can I make my wallpaper crop square bigger?

Press on a corner of the crop box and then drag it to size.

What size should my contact photos be to prevent pixelation?

Around 250x250 or higher.

How many apps can I download and store on the Droid?

As many as will fit in the onboard 256MB as of now, but you can put any other type of file on the SD card.

How do I remove a gmail/email account?

  1. Load up Gmail on your phone by clicking the Gmail icon.
  2. Click the Menu button and select Accounts
  3. Click the Account you wish to delete
  4. You will see a list of your Gmail accounts, click the Menu button again, there is only one option, Account Settings.
  5. Scroll down to Manage Accounts
  6. Click on the Account you wish to delete.
  7. Click Remove Account

Apps edit

Recommended Apps edit

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